Schools that come to us from MobileServe usually mention the same three things: add-ons that turned a per-student price into a bigger invoice, an Android app students avoided, and support that lived in a chat window. Helper Helper includes branding, roster sync, and SIS integration at no extra charge, has native iOS and Android apps that students rate well, and answers the phone the same day.
“We used Mobileserve when I arrived to Cathedral. It was very hard to navigate from my perspective (not as user friendly). Helper Helper has improved the ability to have others join in adding events or verifying hours in a user friendly way.”
How the switch works from MobileServe export to student login
Most schools switching from MobileServe are live within a week. Nothing is retyped: the reports you already run in MobileServe are the starting point.
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Day 1
Kickoff call
Within one business day of signing up, we schedule a short call to learn your program: groups, validation rules, any state requirements, and who your admins will be.
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Day 1
Export from MobileServe
Download your member list and hour-log report from the MobileServe admin dashboard (CSV or Excel) and send them to us.
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Days 2 to 3
We import your hours
We match students to your roster and load their logs: dates, hours, organization names, categories, and whether each entry was verified. Free, and done by our team.
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Days 3 to 5
Roster and sign-on
Connect Clever, ClassLink, Google, or Microsoft so students sign in with school accounts, or send a roster spreadsheet and we load it. Admins get a live Zoom training.
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Launch day
Students sign in
Students open the app in your colors and find their MobileServe hours already counted toward their goals. Invite them by email from the admin panel in one step.
Timelines depend mostly on how quickly the exports, roster, and single sign-on details reach us.
What comes over from MobileServe
Send us any MobileServe export that lists students with their hours. We usually work from the hour-log report plus the member export, and we can combine several files.
- Students are matched to your roster by school email, so returning students keep one profile.
- Existing hours come across with dates, hours, organization names, and categories.
- Verification status is preserved: anything still pending is flagged for your coordinators to review.
- Goals are rebuilt with your rules, and imported hours count toward them immediately.
- Service resumes become verified, branded service portfolios with a QR code colleges can check.
Infographics and impact reports MobileServe generated stay with MobileServe, so download anything you still need before your account there closes. Helper Helper's reporting exports the same totals to Excel, and the dashboards update in real time.
Helper Helper vs MobileServe where switchers notice the difference
A shortened version of our full comparison: the rows where the two platforms differ most, including the one where MobileServe is ahead today. Every row on the full comparison carries a source.
| Feature | Helper Helper | MobileServe |
|---|---|---|
| Ratings and Reviews (as of September 2026) | ||
| App Store (iPhone) | 2,335 ratings | 1,072 ratings |
| Google Play (Android) | 258 reviews · 50K+ downloads | 92 reviews · 10K+ downloads |
| Capterra (admin reviews) | 57 reviews · 5.0 for customer service | 190 reviews · 4.6 for customer service |
| Apps and Devices | ||
| Native Android app | Included: Yes, on Google Play since 2014 | Partial or add-on: Google Play listing calls it an early release that is "not a truly native experience"; accesses responsive web app |
| Your logo and colors in the app | Included: Included: the whole app in your school's colors and logo | Partial or add-on: $500 custom branding add-on |
| Hour Verification | ||
| QR code check-in | Included: Static or rotating codes that cannot be shared; scan from the apps or the web app | Not supported: Not supported |
| Strict check-in and check-out | Included: Timed check-in and check-out with paired QR codes | Partial or add-on: Kiosk check-in and check-out, plus automatic check-in reminders near the event |
| Supervisor signature | Included: iOS, Android, and web | Partial or add-on: Not available in the web app |
| Third-party approval by email or text | Included: Email or text approval link for outside coordinators | Partial or add-on: Email only |
| Geotag verification | Coming soon: Coming soon (Fall 2026) | Included: Yes |
| Events and Sign-ups | ||
| Waiting lists | Included: Waiting lists that sign students up when a spot opens or can be adjusted manually | Not advertised: Not advertised |
| Linked time slots | Included: One signup commits a student to every date of a multi-day event | Not supported: Not supported |
| Recurring events | Included: Repeat Weekly or Select Individual Dates from Calendar | Partial or add-on: Repeat Weekly |
| Attendance-only events | Included: Track signups, RSVPs, and check-ins without adding hours to service records | Not advertised: Not advertised |
| Student Experience | ||
| Reflections and surveys | Included: Survey Center: multi-question assessments (multiple-choice, open-ended, file upload) attached to any event, sent before or after the event | Partial or add-on: Journal note: a single reflection field on each log; survey builder not advertised |
| Service portfolio or transcript | Included: Free, branded, tamper-proof portfolio: a QR code and web link on every copy let viewers confirm it hasn't been altered | Partial or add-on: Service resume included; no tamper-proof verification advertised |
| Program Tools | ||
| Individual and team goals | Included: Per-student goals and team-wide goals | Partial or add-on: Individual hour goals by grade level |
| Advanced goal rules | Included: Tiers, category include/exclude rules, date ranges, hour caps, and survey-answer conditions | Not advertised: Not advertised |
| Integrations | ||
| Single sign-on | Included: Clever, ClassLink, Google, and Microsoft, and Custom SAML | Partial or add-on: Social Auths; SAML SSO listed only for corporate plans |
| Rostering | Included: Automatic roster sync from ClassLink (OneRoster); API for Veracross, FACTS, and Aeries; SFTP nightly feeds for PowerSchool, Infinite Campus, Skyward, and others | Partial or add-on: Roster sync add-on, $150 per year (PowerSchool, Blackbaud, Veracross, FACTS) |
| SIS data integration (hours back to your SIS) | Included: Service hours sync back to PowerSchool, Aeries, FACTS SIS, Veracross, and more by API or nightly files | Partial or add-on: Data sync add-on, $250 per year (Blackbaud, FACTS, Partner API) |
| Pricing and Support | ||
| Pricing | Included: $500 per year for up to 200 students, then $2.50 per student. No setup fee. | Partial or add-on: $1,125 minimum year-one pricing ($2.50 per student per year with a 350-student minimum, plus a $250 setup fee) |
| Admin support channels | Included: Direct phone and email, answered same day by real people. No ticket queue between you and us. | Partial or add-on: Email and in-app chat after login. No phone number published anywhere on the site. |
| Privacy and Accessibility | ||
| HECVAT security assessment | Included: HECVAT-assessed; encrypted at rest and in transit | Not advertised: Not advertised |
| Accessibility (WCAG 2.1 VPAT) | Included: VPAT documenting WCAG 2.1 conformance | Not advertised: Not advertised |
The switch offer for schools using MobileServe
First month free
Sign up from this page and the discount is already on the checkout page: your first month free on monthly billing, or one twelfth off your first annual fee. Mention the code on a demo call and it applies there too.
Free data import
Your MobileServe member list and hour logs, loaded by our team before launch at no charge, so every student sees their full service history the first time they sign in.
30-day money-back guarantee
If Helper Helper is not the right fit in the first 30 days, we refund the purchase. Same-day support by phone and email the whole way.
Switching questions, answered
What MobileServe coordinators ask before they switch. Anything else? Call (734) 531-8806 or email info@helperhelper.com.
Will students lose the hours they logged in MobileServe?
No. We import their logs from your MobileServe exports before launch, so the hours are in each student's profile and counting toward goals the first time they sign in.
What do I need to export from MobileServe?
The member list and the hour-log report from the admin dashboard, as CSV or Excel. If you are not sure which reports to run, send us what you have and we will tell you if anything is missing.
Is there anything MobileServe does that Helper Helper does not?
Geotag verification is the one MobileServe feature we do not offer yet; it is scheduled for fall 2026. In the meantime QR check-in, check-in links, timed check-in and check-out, and supervisor sign-off verify hours at the event. See attendance validation.
Can we switch in the middle of a school year?
Yes. Mid-year switches are common because the import carries the year's hours over. Most schools are live within a week of the kickoff call.
How does the first month free work?
Sign up with code SWITCHFROMMOBILESERVE, or mention it on your demo call. The discount shows on the checkout page before you pay: on annual billing one twelfth comes off the first year, and on monthly billing your first month is $0 and regular billing starts in month two.
Do branding, roster sync, and SIS integration really cost nothing extra?
Yes. Your logo and colors in the app, roster sync from ClassLink, and hour sync back to PowerSchool, Aeries, FACTS, Veracross, and others are all part of the per-student price. See pricing and integrations.